Refund Policy

1. General principle

Except where expressly stated otherwise in this Policy or required by applicable law, all payments for subscriptions and credit packs are non-refundable. This includes charges for the current billing period, past billing periods, and credit packs once delivered to your account.

2. Statutory right of withdrawal (EEA and UK consumers)

If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a digital-content or service contract within 14 days of the date of purchase, without giving a reason ("cooling-off period"), subject to the following:

• The right of withdrawal does not apply if you have expressly agreed to the Service beginning before the cooling-off period expires and acknowledged the loss of the withdrawal right — which you do by starting to use the Service immediately after purchase.
• If you have not used the Service and contact us within 14 days of purchase, we will honor a full refund.

To exercise this right, contact [email protected] with your account email and order details within the 14-day period.

3. Discretionary refund window

Outside statutory rights, we may — at our sole discretion — issue a refund within 72 hours of the original charge, provided:

• You have not generated more than a small number of videos under the plan;
• The request is not a pattern of repeated refund requests; and
• The subscription has not been used to download or publish content at scale.

To request a discretionary refund, email [email protected] within 72 hours of charge with your account email and reason.

4. Verified technical faults

If a verified bug or outage on our side prevents you from using the Service for a significant portion of a billing period, we will offer a pro-rated credit or refund for the affected period. Refunds will not be issued for issues caused by your own device, internet connection, third-party platform changes, or factors outside our reasonable control.

5. Credit packs

Purchased credit packs are non-refundable once the credits have been delivered to your account, regardless of how many credits remain unused. Credits have no cash value, are non-transferable, and expire on account closure or cancellation.

6. Annual plans

Annual subscriptions may be cancelled at any time; you will retain access until the end of the annual period. Annual plans are not refunded on a pro-rated basis for the remaining months unless required by applicable law. If you cancel within the 72-hour discretionary window (Section 3), the same discretionary rules apply.

7. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account and void the associated credit balance. We reserve the right to contest chargebacks we believe are unwarranted. A chargeback does not cancel your subscription — you must cancel as described in the Terms of Service.

8. How refunds are processed

Approved refunds are processed by Paddle, our Merchant of Record. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. We will confirm the refund by email once it has been initiated.

9. How to request a refund

Email [email protected] with:

• The email address associated with your nrrtv account;
• The date of charge and approximate amount;
• Your reason for requesting a refund.

We aim to respond within 2 business days.

10. Changes to this Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated "Last updated" date. We will notify you of material changes by email or in-app notice.

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