Refund Policy

1. Immediate start of the service and waiver of the right of withdrawal

The Service is digital content and services that begin immediately. When you purchase a plan or credits and then start using the Service — in particular, as soon as you start generating a video — you:

• expressly request that we begin providing the Service immediately, during any statutory withdrawal period; and
• acknowledge and agree that you lose your 14-day right of withdrawal once generation has begun, to the extent permitted by law.

You give this consent at checkout and when you start a generation, and we confirm it to you in your order confirmation. This means that once you have generated your first video (or otherwise begun using the paid Service), your purchase is final and non-refundable, except as required by law (see Section 4).

2. Cancellation

You can cancel your subscription at any time from your account settings, at least 72 hours before your renewal date. Cancellation stops future renewals; you keep access until the end of the current paid period. Partial billing periods are not refunded. Cancelling is not the same as a refund.

3. When you can get a refund

If you are an EEA/UK consumer and you have not yet started using the paid Service (you have not generated any video and have not otherwise begun consuming the service or credits), you may withdraw within 14 days of purchase and receive a full refund, with no fee deducted. Contact [email protected].

4. When purchases are non-refundable

Except for the 14-day unused case in Section 3 and your statutory rights in Section 5, payments are non-refundable. In particular:

• Once you have generated your first video (or otherwise begun using the paid Service), the purchase is final and no refund is due (you have consented to immediate start and waived withdrawal — see Section 1).
• Credit packs are non-refundable once the credits have been delivered to your account.
• We do not refund for change of mind, dissatisfaction with AI-generated output, or general financial complaints.

5. Faulty service — your statutory rights are preserved

Nothing in this Policy limits your non-waivable statutory consumer rights. If the Service is defective, materially not as described, or not of the quality required by law, you remain entitled to a remedy (such as a repair, re-performance, or refund) as provided by applicable EU/Cyprus consumer law, regardless of Sections 1–4. Where a generation fails due to a fault on our side, we may also, at our discretion, provide replacement credits or another reasonable remedy.

6. How to request a refund and timing

Request a refund via [email protected]. Approved refunds are issued by us through our payment processor, Stripe, to your original payment method, within the timeframes permitted by applicable law.

7. Changes to this Refund Policy

We may update this Refund Policy from time to time. We will post the updated version with a new "Last updated" date; the version in force at the time of your purchase applies to that purchase.

8. Contact